Frequently Asked Questions

Have questions? We've got answers! Browse our most commonly asked questions below. If you don't find what you're looking for, feel free to contact us at support@kathirichclothing.com.

Orders & Payments

Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. We accept all major credit cards, debit cards, and PayPal.

Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@kathirichclothing.com.

Q: Is my payment information secure?
A: Absolutely. Our store uses SSL encryption and trusted payment processors to keep your information safe at all times.

Shipping

Q: How long does shipping take?
A: Standard shipping takes 5–10 business days. Express shipping takes 2–5 business days.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders over $100.

Q: Do you ship internationally?
A: Yes, we ship internationally. International orders typically arrive within 10–20 business days.

Q: How do I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number. Visit our Track Your Order page for more details.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original condition with tags attached. See our Return & Refund Policy for full details.

Q: How long does a refund take?
A: Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Q: I received a damaged or wrong item. What should I do?
A: We sincerely apologize! Please email us at support@kathirichclothing.com with a photo of the item and your order number. We will make it right at no extra cost.

Products & Sizing

Q: How do I find the right size?
A: Each product page includes a detailed size guide. We recommend measuring yourself and comparing with our size chart before ordering.

Q: Are your products true to size?
A: Yes, our products are designed to fit true to size. If you are between sizes, we recommend sizing up for a more comfortable fit.

Contact Us

Still have questions? Our customer support team is available Monday–Friday, 9 AM – 6 PM EST. Reach us at support@kathirichclothing.com and we will respond within 24 hours.